Conversations with Vulnerable People

Aims and target audience

This course is aimed at anyone who has contact with vulnerable customers, service users – or colleagues – on a daily basis; and will help them to manage those conversations effectively with confidence and sensitivity.

Learning outcomes

This course will help participants to:

• Identify factors that may create vulnerability.
• Assess emotional health using the Emotional Health Scale.
• Recognise signs of vulnerability in others
• Explore and practise active listening skills.
• End conversations sensitively and effectively.
• Signpost people to sources of additional support.

Delivery methods and styles

Interactive fully facilitated workshop with skills practice sessions.

Knowledge and skills required of the trainers

Our trainers have extensive experience across all sectors and delivery of Samaritans Training and Engagement Programmes portfolio.

The course is led by an expert Samaritans facilitator and uses a variety of tools to encourage interaction and group learning.

Involvement of people with lived experience

We utilise Samaritans research within our training programmes.

Assessment, CPD credits, certification

Our training is not CPD accredited.